Privacy Policy
Last updated: January 28, 2026
Introduction
Flaxu ("we", "our", "us") respects your privacy. This policy explains how we collect, use, and protect your data.
Data We Collect
Account Data
- Email address
- Name (optional)
- Password (hashed)
- Billing information
Usage Data
- Messages processed (content not stored)
- API calls and timestamps
- Platform connection status
- Error logs
Technical Data
- IP addresses
- Browser/device information
- Cookies and session data
How We Use Data
Service Delivery
- Process your messages through AI
- Maintain platform connections
- Provide customer support
Improvement
- Analyze usage patterns (anonymized)
- Debug and fix issues
- Develop new features
Communication
- Service announcements
- Security alerts
- Marketing (with consent)
Data Processing
Message Handling
- Messages are processed in real-time
- Content is NOT permanently stored
- Only metadata retained for analytics
- Encrypted in transit (TLS 1.3)
AI Processing
- Messages sent to Anthropic (Claude)
- Subject to Anthropic's privacy policy
- No training on your data
Data Retention
| Data Type | Retention |
|---|---|
| Account info | Until deletion |
| Message metadata | 30 days |
| Message content | Not stored |
| Logs | 90 days |
| Backups | 30 days |
Your Rights
Access
Request a copy of your data.
Correction
Update inaccurate information.
Deletion
Delete your account and data.
Portability
Export your data in standard format.
Objection
Opt-out of marketing communications.
Data Security
- Encryption at rest and in transit
- Regular security audits
- Access controls and monitoring
- Incident response procedures
Third Parties
We share data only with:
| Service | Purpose |
|---|---|
| Anthropic | AI processing |
| Stripe | Payments |
| AWS | Hosting |
| Cloudflare | CDN & Security |
We do NOT sell your data.
Cookies
Essential cookies only:
- Session management
- Authentication
- Preferences
No tracking or advertising cookies.
International
Data may be processed in:
- United States
- European Union
We comply with GDPR for EU users.
Children
Flaxu is not for children under 13. We don't knowingly collect children's data.
Changes
We'll notify you of significant changes via email or dashboard notice.
Contact
Privacy questions: privacy@flaxu.network
Data Protection Officer: dpo@flaxu.network
Complaints
EU users may contact your local data protection authority.
By using Flaxu, you agree to this privacy policy.