Best Practices

Tips and recommendations for getting the most out of Flaxu.

📝 Writing Effective System Prompts

Be Specific

❌ Bad:

Be helpful.

✅ Good:

You are a customer support agent for TechCo.
- Answer questions about our products
- Be professional but friendly
- For billing issues, direct to billing@techco.com
- If unsure, say "Let me connect you with a human agent"

Define Boundaries

DO:
- Answer product questions
- Provide shipping estimates
- Explain return policy

DON'T:
- Share internal company info
- Make promises about refunds
- Discuss competitor products

Include Context

Company: TechCo
Products: Software tools for developers
Pricing: Free tier, Pro ($29/mo), Enterprise (custom)
Support hours: 24/7 (AI) + Mon-Fri 9-6 EST (human)

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🔐 Security Best Practices

API Keys

• ✅ Use environment variables
• ✅ Rotate keys regularly
• ✅ Use separate keys for dev/prod
• ❌ Never commit keys to git
• ❌ Never share keys publicly

Webhooks

• ✅ Always verify signatures
• ✅ Use HTTPS only
• ✅ Validate payload structure
• ✅ Implement idempotency

Data

• ✅ Don't store sensitive data in prompts
• ✅ Use conversation IDs, not raw data
• ✅ Implement data retention policies

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⚡ Performance Tips

Response Speed

1. Keep system prompts concise (under 500 words)
2. Use Claude Sonnet for faster responses
3. Enable streaming when available
4. Cache frequent responses

Reduce Costs

1. Set appropriate max tokens
2. Clear conversation context periodically
3. Use lower temperature for consistent responses
4. Batch API requests when possible

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💬 Conversation Design

Welcome Message

👋 Hi! I'm Alex, your AI assistant.

I can help you with:
• Product questions
• Order tracking
• Technical support

How can I help you today?

Handling Unknowns

I don't have information about that specific topic.
Would you like me to connect you with our support team?

Graceful Errors

I'm having trouble processing that request.
Could you try rephrasing, or would you prefer to speak with a human?

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📊 Monitoring & Analytics

Track Key Metrics

• Response time
• User satisfaction
• Escalation rate
• Common questions

Regular Review

• Weekly: Check failed conversations
• Monthly: Update system prompt based on patterns
• Quarterly: Review overall performance

A/B Testing

• Test different prompts
• Compare response styles
• Measure user engagement

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🌍 Multi-Language

Auto-Detection

Let Flaxu detect language automatically:

Respond in the same language the user writes in.

Explicit Setting

Or set specific language:

Always respond in Spanish, regardless of input language.

Cultural Sensitivity

Be aware of cultural differences:
- Use appropriate formality levels
- Respect local customs
- Adapt examples to local context

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🚀 Scaling

Start Small

1. Launch with one platform
2. Monitor and iterate
3. Expand to additional platforms

Handle Growth

1. Upgrade plan before hitting limits
2. Implement rate limiting on your end
3. Use webhooks instead of polling

Enterprise Ready

1. Set up multiple assistants for departments
2. Implement role-based access
3. Enable audit logging

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❌ Common Mistakes

1. Too vague prompts - Be specific
2. No fallback - Always have human escalation
3. Ignoring analytics - Monitor and improve
4. No testing - Test before launch
5. Set and forget - Regular updates needed

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📚 Resources

• Use Cases - Real examples
• FAQ - Common questions